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Shipping Policy

Delivery Fees

  • Affianze delivers across Malaysia!
  • The below shipping rates is final and there shall be no additional surcharges on Handling Fees and Security & Fuel Surcharges.
West Malaysia to West Malaysia
  • First break 1kg RM 9.00
  • Subs break 1kg RM 3.00
West Malaysia to East Malaysia
  • First break 1kg RM 18.00
  • Subs break 1kg RM 15.00
East Malaysia to East Malaysia (Local, Kuching to Kuching)
  • First break 1kg RM 9.00
  • Subs break 1kg RM 3.00
East Malaysia to East Malaysia (Kota Kinabalu to Labuan, Kota Kinabalu to Kuching, Kuching to Labuan)
  • First break 1kg RM 18.00
  • Subs break 1kg RM 15.00
East Malaysia to West Malaysia
  • First break 1kg RM 18.00
  • Subs break 1kg RM 15.00

Dear Shoppers, please take note.

  • Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.
  • Our courier service providers are GD Express Sdn Bhd (“GDEX”)
  • We are unable to deliver to P.O. Box addresses. For university/college campus addresses, your orders can only be delivered to the administration office or mail room.
  • The guarded building will handle the parcel to the guardhouse or management office only.

Delivery Timeframe during the normal circumstance

  • After the payment is confirmed and we will process ship out your parcel within 1-3 working days(excluding weekends and public holidays).
  • Except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Delivery Timeframe during this Covid-19 pandemic period

  • We process all orders as usual. After the payment is confirmed and we will process ship out your parcel within 1-3 working days (excluding weekends and public holidays).
  • Kindly do expect some delay in parcel deliveries during the pandemic period. Parcels should be able to be delivered to West Malaysia customers in 5-7 working days.
  • Due to the reduction of flight frequency throughout the pandemic period, East Malaysia customers do expect to receive the packages in 7-14 working days.

Delivery Timeframe During Promotion Periods

  • Due to the overwhelming order volume during the event period, there will be a slight delay in shipment.
  • After the payment is confirmed and we will process ship out your parcel within 5-7 working days (excluding weekends and public holidays) or;
  • Can expect to receive their package within the promised delivery time-frame stated on the respective order summary/ order confirmation email

For more details or inquiries on delivery issues, do contact us at [email protected]